China Construction Bank (Malaysia) Berhad (“the Bank”) continue offering assistance to customers
who are affected by the COVID-19.
The affected customer will be eligible for a Restructuring & Rescheduling (“R&R”) and temporary
deferment (“Moratorium”) to repay their financing / loan to ease their burden.
Any customers having an issue with repaying their financing / loans, working capital or cash flows
please feel free to discuss with the Relationship officer in charge of the matter.
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Eligibility |
1. Customers that are financially affected by the COVID-19. 2. Each request will be reviewed on a case-to-case basis. |
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Types of Financing / Loans |
All existing loans / financing facilities. |
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Moratorium Package |
The deferment package is a deferment of interest / instalment servicing up to certain months, approved by the Bank without incurring any penalties. |
|
Restructuring & Rescheduling (“R&R”) |
Customers are allowed to R&R their financing / loans subject to the Bank’s standard internal credit policies and assessment.
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Reporting of CCRIS |
No impact on CCRIS records during the Moratorium period granted by the Bank. |
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Operating Hours and Helpdesk |
The Bank operating hours as follows:- Monday to Friday 9:00am to 6:00pm
Customer Hotline +603 2160 1916 (Ms Ho Lee Lee) +603 2160 1909 (Ms Lee Pei Tyng) +603 2160 1961 (Customer Service) Email Address: RM@my.ccb.com |
