- © China Construction Bank (Malaysia) Berhad 201601032761 (1203702-U)
- Address: Level 20, Menara CCB, Quill 6, No.6, Leboh Ampang, City Centre, 50100 Kuala Lumpur, Malaysia.
建行马来西亚 Malaysia Home Page > Home 自定义专栏右边
We greatly appreciate your feedback on your banking experience with us. Your feedback will allow us to improve our banking products / services to serve you better in the future.
1. You may lodge a complaint through the following channels:
| (i) Call us | - | Customer Service Line: 603-2160 1961 |
| (ii) Email | - | customerservice@my.ccb.com |
| (iii) Write to us | - | China Construction Bank (Malaysia) Berhad |
| (iv) Via CCBM’s website | - |
2. You may be asked to provide further information or clarification from time to time and to cooperate in any investigation or any process carried out upon receipt of your complaints via any of the above channels.
3. We will acknowledge receipt of your complaint within 24 hours on a working day and will endeavour to resolve it as soon as possible. If a complaint involves complex investigation or requires a longer time to resolve, you will be notified and the timeframe will be extended.
4. We will endeavour to resolve complaints in a timely manner and to our customers’ satisfaction. However, if you are not satisfied with the resolution provided, you may explore the following alternative avenues for redress.
Financial Markets Ombudsman Service (FMOS)
Established by BNM and SC to provide an independent, fair and free dispute resolution service to financial consumers and investors, who are unable to resolve their complaints with financial service providers and capital market intermediaries.
Monetary limit and scope: Below monetary limit of RM250,000 for banking products and services and capital market products and services.
Please visit www.fmos.org.my for more details.
BNMLINK
BNMLINK has been set up as a complaint resolution arm of BNM. If you are not satisfied with the bank’s decision, you may refer to BNMLINK for redress of your complaint.
Please visit https://bnm.gov.my/contact-us/BNMLINK for more details.
Thank you